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Guest services

At University Health, our Guest Services staff is here to help you navigate our campus. You can find a friendly "Red Coat" concierge at our many stations throughout the hospital, including the Main Lobby, the Charlotte Street entrance, Labor and Delivery, ICU visitor lounge, and the Medical Pavilion.

Call 816.404.3337 for more information about these or any of our services.

Patient liaisons

Healthcare can be emotional, frustrating and confusing, but our patient liaisons are here to help you and your family through the process. Our goal is to provide you with compassionate care and excellent customer service during your time of need. Patient liaisons are available to listen and respond to questions, comments or concerns about your hospital visit or stay.

Hours: Monday through Friday, 8 am to 4:30 pm

Please call 816.404.3325 to speak to a patient liaison.